1. Designation of Head Office, Regional Office and District Accumulation Office/Bureau wise focal points for receiving and redressal of complaints.
2. Formulation of simplified strategies for receipt and disposal of complaints at Head Office, Regional Office and District Accumulation Offices/Bureaus and future review.
3. Regarding receiving and resolving complaints and taking appropriate action and sending updated information to internal resources department.
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS